# Common Reasons for Restore Purchase Failure

Below are the reasons and solutions for **Restore Purchase Failed**. These cover almost <mark style="color:red;">**100%**</mark>**&#x20;of common cases**—please <mark style="color:red;">check each one</mark> carefully:

## 1. Unable to retrieve your purchase receipt <a href="#id-1.-wei-huo-qu-dao-nin-de-gou-mai-ping-ju" id="id-1.-wei-huo-qu-dao-nin-de-gou-mai-ping-ju"></a>

This error message is usually caused by one of the following situations:

### **1.1 Incorrect Apple ID logged in** <a href="#id-1.1-zhang-hao-deng-lu-cuo-wu" id="id-1.1-zhang-hao-deng-lu-cuo-wu"></a>

The Apple ID used to restore the purchase is **not the same one used to make the original purchase**.\
In most cases, the app was purchased with a **China App Store account**, but you’re currently logged into an account from another region.

You can quickly verify whether the correct account is logged in by checking the **price shown on the purchase page**.

You can also log in to Apple’s official website to see **which Apple ID made the purchase**:\
<https://reportaproblem.apple.com/?s=6>

### 1.2 **Different Apple IDs used for download and purchase** <a href="#id-1.2-xia-zai-he-gou-mai-bu-tong-hao" id="id-1.2-xia-zai-he-gou-mai-bu-tong-hao"></a>

Apple requires that the **Apple ID used to download the app** and the **Apple ID used to restore purchases** must be the **same**.

If you don’t remember which Apple ID was used to download the app:

* Uninstall the app
* Log in with the Apple ID used for the purchase
* Re-download the app
* Then restore the purchase

### 1.3 **Purchase record exists, but no download record** <a href="#id-1.3-zhi-you-gou-mai-ji-lu-mei-you-xia-zai-ji-lu" id="id-1.3-zhi-you-gou-mai-ji-lu-mei-you-xia-zai-ji-lu"></a>

This commonly happens when:

* App was downloaded using **Apple ID A**
* Purchase was made using **Apple ID B**

As a result, Apple ID B has a **purchase record** but **no download record**, which causes restore purchase to fail when logging into Apple ID B on another device.

**Solution:**\
Uninstall the app on your device, log in with the Apple ID used for the purchase, then re-download the app. After that, restoring the purchase should work normally.

You can check whether the current Apple ID has a **download record** here:\
<https://reportaproblem.apple.com/?s=6>

## 2. Error creating subscriber alias. Alias limit reached. (7255) <a href="#id-3.-error-creating-subscriber-alias.-alias-limit-reached.-7255" id="id-3.-error-creating-subscriber-alias.-alias-limit-reached.-7255"></a>

If you see this error, it means you previously logged into a **shared Apple ID** to download or restore purchases.\
That Apple ID has exceeded the allowed number of restore attempts and has been **blocked by Apple**.

## 3. A network error has occurred **SSL error: Unable to establish a secure connection to the server** <a href="#id-4.anetwork-error-has-occurred.-fa-sheng-le-ssl-cuo-wu-wu-fa-jian-li-yu-gai-fu-wu-qi-de-an-quan-li" id="id-4.anetwork-error-has-occurred.-fa-sheng-le-ssl-cuo-wu-wu-fa-jian-li-yu-gai-fu-wu-qi-de-an-quan-li"></a>

This is usually a **network-related issue**:

* If you are using a VPN, try **turning it off**
* If you’re not using a VPN, try **turning one on**
* If you’re not sure what a VPN is, try **restarting your device**

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[<br>](https://docs.aptvapp.com/chang-jian-wen-ti)